Return Policy
Our no-hassle return policy is the best around - 100% Satisfaction Guaranteed!
Refunds - Products that are unopened, unworn and in original packaging may be returned for up to 60 days for a full refund. Return shipping costs are your responsibility.
Exchanges - Products that have been worn, may be returned for exchange or store credit for up to 60 days. Return shipping costs are your responsibility. Please allow approximately 2 weeks for processing from the date you shipped the product back.
Shipping Errors - To err is human. While we do ship with 99.7% accuracy, occasionally we'll make a mistake. If you receive an incorrect product or were shorted a product, you must notify us within 2 business days upon receiving your order. Our customer service representatives will assist you immediately in correcting the error.
Defects - Occasionally, we encounter manufacturer's defects. Please review your order upon receipt and report any defects within 10 business days of receiving your order. Our customer service representatives will assist you immediately in getting the product replaced.
Requesting a return - Please email support@focusfeet.com or call us toll-free at 877-846-4600 to obtain a return authorization number and for further instructions on completing your return. Please note that orders returned without prior authorization will be returned to the customer at their expense.
Requesting a return - Please email support@focusfeet.com or call us toll-free at 877-846-4600 to obtain a return authorization number and for further instructions on completing your return. Please note that orders returned without prior authorization will be returned to the customer at their expense.